Returns

Refund / Return Policy

Return and Refund Policy

 

Several types of goods sold on this site are exempt from being eligible for return.  Any tool on this site that has been soldered to is NON returnable. Once a soldering iron touches the item it is no longer eligible for return. 

 

Returns

Our return / refund policy is 30 days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require the customer to return the item to us at their expense.  Modzvilleusa does not reimburse return shipping. 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. 

 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at modzvilleusa@proton.me or reach out on discord https://discord.gg/RgyJnEBqWu

 

Shipping

Our products are shipped within 2-3 business Days using USPS.  

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a track-able shipping service or purchasing shipping insurance.